Telecommunications operator, 9mobile, on Thursday, issued an apology to its clients in what got here as its first response to the service outage that has left thousands and thousands of its clients in frustration since Saturday, July 27, 2024.
The corporate in an announcement stated connectivity has now been restored “to most areas” suggesting that a few of its clients are nonetheless experiencing the service outage.
The corporate blamed the disruption on a number of fibre cuts and damages to its infrastructure in some elements of the nation. It added that its technical groups are working across the clock to handle excellent points and restore companies to all its clients.
9mobile’s apology
Explaining the reason for the disruption and its efforts to revive full service, the corporate in its assertion stated:
“The Administration of 9mobile wish to lengthen its profound apologies to our valued clients for the latest service disruption skilled in elements of the nation which is as results of a number of fiber cuts and damages to our community infrastructure in some elements of the nation.
“As a enterprise, we perceive the frustration and inconvenience that this disruption has induced to connectivity and communication for our clients. We really feel your ache and know what the disruption means for you.
“As a enterprise, we don’t take your model loyalty without any consideration. You’ve been with us by way of our darkest hours in enterprise, and our sunshine years are right here now. Satisfying you with high quality service stays a major pillar of the model expertise we would like you to have with us.”
The corporate added that it arrange a Digital State of affairs Room between administration and the technical staff to allow it to take state of affairs experiences from completely different areas in real-time in a hands-on strategy to make sure full service restoration to our esteemed clients.
Backstory
Nairametrics earlier reported that a number of clients of 9mobile had been groaning over a chronic downtime on the community.
In keeping with the subscribers, the community outage that began on Saturday continued till Wednesday. The state of affairs was worsened by the shortage of communication from the telecom firm to its clients over the problem.
Whereas the community outage coincided with the implementation of SIM blockage on some strains with unverified Nationwide Identification Numbers (NIN) points by all of the cell community operators, it turned clear that 9mobile clients’ concern was completely different after the Nigerian Communications Fee (NCC) ordered all telecom operators to unblock all strains on Monday.
What it’s best to know
9mobile final weekend introduced {that a} new investor, LH Telecommunication Restricted has acquired the struggling cell community operator to remodel it.
The telco, which as soon as had over 20 million lively subscriptions had 11.6 million related strains as of March 2024 because it has suffered constant lack of clients over time.
The corporate as of March accounted for less than 5.3% of the market share whereas MTN, Airtel, and Globacom managed 37%, 29%, and 28% of the market in that order.
