Nigerian telco, 9mobile refutes shutdown rumor amid rising complaints by subscribers
Telecommunications operator, 9mobile, has described as unfaithful the rumors suggesting that it has shut down its operations.
The rumor follows incessant complaints by the telco’s subscribers over deteriorating service high quality and their lack of ability to port from the community to a different community.
9mobile in an announcement launched by its administration on Friday admitted that its subscribers have been going through difficulties in porting however denied putting in any restriction.
“9mobile categorically refutes the false and deceptive rumors suggesting an alleged shutdown of our operations in Nigeria.
“These claims are totally baseless and aimed toward inflicting pointless panic amongst our valued subscribers.
We perceive that some prospects have lately confronted challenges, notably with Cellular Quantity Portability (MNP), a service that permits seamless community switching.
“We need to make clear that 9mobile has by no means restricted prospects from porting to different networks,” the corporate acknowledged.
9mobile blames technical difficulty
Whereas insisting that it stays totally compliant with trade laws and dedicated to delivering truthful, clear, and customer-focused providers, 9mobile mentioned the problems at the moment being confronted by its prospects are a results of “momentary technical challenges.”
“These points have now been largely resolved. Some minor delays should happen on account of ongoing system optimizations, however we’re actively working to make sure a smoother expertise for all customers,” it added.
- The corporate mentioned it stays resilient and steadfast in its dedication to overcoming challenges as a proudly Nigerian model.
- 9mobile additionally acknowledged the service disruptions being skilled by a few of its prospects throughout totally different areas within the nation, including that “these disruptions are a part of a broader transformation effort aimed toward modernizing our infrastructure and bettering general service high quality.
- It additional acknowledged that its ongoing investments in community upgrades and repair growth would quickly yield vital enhancements, guaranteeing dependable connectivity for people, companies, and communities.
“We sincerely recognize the endurance and loyalty of our subscribers throughout this transition.
“Whereas challenges exist, we’re making vital progress and are assured that brighter days are forward. We stay devoted to offering distinctive service and protecting you related to limitless alternatives,” the telco acknowledged.
What you need to know
Over the previous few years, prospects of 9mobile have been experiencing service disruptions because the telco struggled to safe new investments to improve its community capability.
This has seen lots of its prospects ported to different networks, resulting in a big drop in its buyer base.
As of January 2025, information launched by the Nigerian Communications Fee (NCC) reveals that 9mobile was left with 3.2 million lively subscribers down from over 22 million subscribers at its peak in 2016.
- In the meantime, in July final 12 months, 9mobile introduced it had been acquired by LH Telecommunication Restricted to reposition the corporate.
- The funding, which was authorized by the African Export-Import {Bank} (AFREXIM), the senior lender to 9Mobile in Might 2023, resulted in a change in charge of 9Mobile in favor of the brand new investor by the issuance of latest shares amounting to 95.5% of 9Mobile to the brand new investor in consideration for the injection of recent capital into the corporate.
- Pursuant to the injection of capital, the brand new investor appointed a brand new Board for the corporate.
The affect of the brand new funding remains to be being anticipated as 9mobile’s prospects are but to see enhancements within the firm’s service high quality.
